1. Introduction
Thrive Cognitive Lab is committed to protecting the privacy and personal information of our website visitors, clients, and families. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website.
2. Information We Collect
When you visit our website or contact us through forms, we may collect personal information such as your name, email address, phone number, and any details you voluntarily provide. This information is used only to respond to inquiries, provide services, or communicate relevant updates.
We may also collect non-personal information such as browser type, device information, and general website usage data to help improve our website and user experience.
3. How We Use Your Information
The information collected may be used to:
Respond to inquiries and communication requests
Provide information about our services
Improve the functionality and performance of our website
Maintain internal records related to services and support
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. Data Security
We take appropriate measures to protect your personal information from unauthorized access, misuse, or disclosure. While we strive to protect your data, no method of online transmission is completely secure.
5. Third-Party Links
Our website may contain links to external websites. Thrive Cognitive Lab is not responsible for the privacy practices or content of these third-party websites.
6. Children’s Privacy
As our services support children and families, we respect the privacy of all individuals. Any personal information related to children will only be collected through parents or guardians and used strictly for service communication and support.
7. How Long We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation. If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization. In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page.
10. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us through the contact details provided on our website.